Policies and Procedures

Wholesale Terms of Sale
All sales are to be paid at the time of ordering. We request you fax or email your Tax Exempt Certificate from your state once you place your first order.  Without this document we must charge sales tax where applicable.  All prices, minimums and measurements are subject to change at any time, based on fluctuations in market conditions.  Bows, Ribbons, Coloring, Decals, Packaging may vary slightly and size is approximate.

Minimum Orders
Our minimum order is $100.00.  $10.00 handling fee for orders less than $100.00

Made to Order and Ship Date
All orders are made to ship. 

Fall orders: September 1st through December 31st. Orders placed by July 31st have priority placement in manufacturing and will be shipped first. 

Valentine's Day, Easter, & Spring Orders: January 1st through May 31st.  Orders placed by December 31st have priority placement in manufacturing and will be shipped first.

Due to the high number of orders placed in the holiday seasons, allow 2 weeks until your order is ready to ship. 

Manufacturing & Packaging colors, ribbon, tissue paper and crinkle, are subject to change due to availability.

Backorders
We will automatically ship all backorders when they become available.  If you cannot accept backorders please advise a customer service representative mark it on your order.

Storage Recommendations and Temperatures
The best temperature for storing any of our products is 65-68 degrees. Store all products above the floor, not on the floor, as there are higher moisture levels on the floor.  Do not store packaged products in direct sunlight in either storage or in your store.  Chocolate melts.  Avoid storage locations where there are strong odors. Chocolate absorbs smells and the smell can be absorbed through a cello bag. Chocolate will fade when placed directly under a florescent light.

All products are manufactured in a dedicated nut free facility.  

Products should not be stored or displayed next to nut products.  If any items are opened or repackaged at your facility, they are no longer considered Nut Free and we will hold no responsibility for that product.  Damaged products where the packaging is damaged exposing the product should be discarded and not sold as nut free.

Payment Options
Credit Card: We accept MasterCard, Visa, Discover and American Express.  The order amount, including any shipping if applicable, is charged prior to shipping.  If a credit card is declined, we will contact you and the order will not ship until the credit card sale can be processed.  If after 5 business days the card is still declined the order is subject to cancellation.

Net 30 Days Customers:  In rare situations we will grant net 30 terms.  Past Due Accounts must be paid prior to shipment of the next order.  After 30 days, we will add a 1.5% per month to the balance on the account. There will be a $40.00 charge on all returned checks.

Shipping & Handling Costs

Each customer is responsible for shipping and handling costs where free shipping is not offered.  No Post office box shipments.

Hot Weather Shipping
We ship year-round.  When temperatures reach 70 degrees or higher in your location or ours (Doylestown, PA 18902) we will need to cold pack your order. 

There is an additional charge for $10.00 for cold packing orders.  A cold pack requires a 2-day delivery time. If you are more than a 2 day ground ship with USPS, UPS or FedEx you will have to pay the cost for 2 day expedited shipping. 

Should a delivery attempt be made by the carrier, and it is unsuccessful, we can not be held responsible for any damage.  All orders we ship send a tracking number to the email address on file.

Claims & Returns
Please check each shipment immediately upon receipt. 

Any claims for damages and/or shipment discrepancies must be reported within 24 hours of receipt of shipment.  All original boxes, packaging materials, and tracking labels must be saved until each claim is settled in case the carrier requires an inspection as part of the damaged claim review. 

Pictures of damaged products are required for each claim processed. 

Refunds, credits or product replacements for claims and/or shipment descriptions will be processed on each individual basis.

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Our products are made or packaged in a dedicated nut free facility and our ingredients are carefully selected from suppliers who meet nut free standards.

Skips Candies assumes no liability for misprints or errors within its catalog, website or price list.